Mejora la experiencia de tus clientes

Transformamos la atención al cliente en tu negocio con clientes misteriosos.

Calidad garantizada por nuestros expertos.

★★★★★

Conoce a Guiño Misterioso

Somos una agencia de clientes misteriosos en México, ayudando a empresas a mejorar su imagen de marca y calidad de servicio al cliente.

A customer service area features a desk with two employees, one wearing a red uniform and the other assisting a customer. The setting includes a colorful backdrop with life-sized cutouts of young people and the word 'Loop' in large letters. The counter displays digital numbers, and promotional materials are placed on the desk.
A customer service area features a desk with two employees, one wearing a red uniform and the other assisting a customer. The setting includes a colorful backdrop with life-sized cutouts of young people and the word 'Loop' in large letters. The counter displays digital numbers, and promotional materials are placed on the desk.
Inside a grocery store, several self-checkout counters are aligned with people actively scanning items. Shoppers are engaged in processing their purchases amidst a modern, well-lit interior. There are visible retail displays and magazines near the exits.
Inside a grocery store, several self-checkout counters are aligned with people actively scanning items. Shoppers are engaged in processing their purchases amidst a modern, well-lit interior. There are visible retail displays and magazines near the exits.
A person wearing a yellow uniform with green accents and a face mask stands in a store environment holding a smartphone displaying a logo. They have a lanyard with an ID card around their neck. To the side, a bright yellow banner promotes a shopping concept with the 'BIP BIP' logo and text in another language along with English, mentioning 'The ease of shopping anytime anywhere'. 'Tops market' is highlighted at the bottom of the banner.
A person wearing a yellow uniform with green accents and a face mask stands in a store environment holding a smartphone displaying a logo. They have a lanyard with an ID card around their neck. To the side, a bright yellow banner promotes a shopping concept with the 'BIP BIP' logo and text in another language along with English, mentioning 'The ease of shopping anytime anywhere'. 'Tops market' is highlighted at the bottom of the banner.

Nuestra Misión

Nos dedicamos a proporcionar informes detallados y recomendaciones para que las empresas fortalezcan la relación con sus clientes y logren su fidelización.

Servicios de Evaluación

Mejoramos la calidad de servicio y la imagen de marca a través de clientes misteriosos.

A busy supermarket scene with several people at the checkout counters. Customers are waiting in line with shopping carts filled with groceries. The store has various sections with shelves stocked with products. The ambiance is well lit with large overhead lights and natural light coming through the large windows.
A busy supermarket scene with several people at the checkout counters. Customers are waiting in line with shopping carts filled with groceries. The store has various sections with shelves stocked with products. The ambiance is well lit with large overhead lights and natural light coming through the large windows.
A retail setting with a digital point of sale system on a counter displaying product information. A customer and an employee are engaged in a transaction, with the employee wearing a plaid shirt and the customer holding a bottle. Shelves filled with products are visible in the background.
A retail setting with a digital point of sale system on a counter displaying product information. A customer and an employee are engaged in a transaction, with the employee wearing a plaid shirt and the customer holding a bottle. Shelves filled with products are visible in the background.
Evaluación de Servicio

Realizamos encuestas de satisfacción para identificar áreas de mejora en su establecimiento.

Informe Detallado

Proporcionamos recomendaciones específicas para fortalecer la relación con sus clientes y aumentar su fidelización.

Opiniones Clientes

Descubre lo que nuestros clientes dicen sobre nuestros servicios de calidad.

La experiencia con Guiño Misterioso ha sido transformadora para nuestra empresa. Sus informes son detallados y útiles, mejorando nuestra relación con los clientes.

Carlos Pérez
A modern, brightly lit store interior with numerous people sitting on wooden stools, possibly in a waiting area or workshop. Customers appear to be engaged with electronic devices. The setting has a minimalist design with white walls and floors, and an overall sleek appearance.
A modern, brightly lit store interior with numerous people sitting on wooden stools, possibly in a waiting area or workshop. Customers appear to be engaged with electronic devices. The setting has a minimalist design with white walls and floors, and an overall sleek appearance.

Ciudad de México

Gracias a Guiño Misterioso, hemos mejorado significativamente nuestro servicio al cliente y la fidelización. Sus recomendaciones son precisas y efectivas, lo que nos ha ayudado a crecer.

A busy electronics store with multiple counters and customers. Several advertisements and electronics brand logos, such as Canon and SanDisk, are visible on the walls. Customer service representatives in uniform are assisting customers. The setting is dimly lit, giving it an indoor market ambiance.
A busy electronics store with multiple counters and customers. Several advertisements and electronics brand logos, such as Canon and SanDisk, are visible on the walls. Customer service representatives in uniform are assisting customers. The setting is dimly lit, giving it an indoor market ambiance.
Ana Gómez

Guadalajara

★★★★★
★★★★★

Galería

Descubre nuestros servicios de clientes misteriosos y mejora tu negocio.

A checkout counter in a grocery store with a computer screen displaying a point-of-sale software interface. The counter has various products like snacks and a barcode scanner. Shelves filled with assorted items are visible in the background, with customers browsing and shopping.
A checkout counter in a grocery store with a computer screen displaying a point-of-sale software interface. The counter has various products like snacks and a barcode scanner. Shelves filled with assorted items are visible in the background, with customers browsing and shopping.
A store checkout area with magazines and various small products displayed near the counters. Prominent magazine covers feature well-known figures. Self-checkout stations are visible with 'Express Checkout' signs. The area is well-lit, and a few signs indicate available services like an ATM.
A store checkout area with magazines and various small products displayed near the counters. Prominent magazine covers feature well-known figures. Self-checkout stations are visible with 'Express Checkout' signs. The area is well-lit, and a few signs indicate available services like an ATM.
A modern retail store featuring a prominent illuminated logo on the front. The building's large glass facade reveals a spacious interior with a high ceiling and bright lighting. Customers are visible inside, engaged in various activities.
A modern retail store featuring a prominent illuminated logo on the front. The building's large glass facade reveals a spacious interior with a high ceiling and bright lighting. Customers are visible inside, engaged in various activities.
A busy grocery store with customers standing in line at the checkout counters. Shoppers with carts are filled with various grocery items. The store has a section with stacked goods and several people are being attended by clerks behind the counters. Natural light enters through the front glass windows.
A busy grocery store with customers standing in line at the checkout counters. Shoppers with carts are filled with various grocery items. The store has a section with stacked goods and several people are being attended by clerks behind the counters. Natural light enters through the front glass windows.
An interior view of a store with checkout lanes numbered from one to five. A man in a hat stands near the entrance. Overhead signage lists categories like toys, stationery, dairy, and frozen meals. Surveillance cameras are visible on the ceiling, and there are merchandise displays in the background.
An interior view of a store with checkout lanes numbered from one to five. A man in a hat stands near the entrance. Overhead signage lists categories like toys, stationery, dairy, and frozen meals. Surveillance cameras are visible on the ceiling, and there are merchandise displays in the background.